Guest Service Leader PT

Responsibilities

• Maintains Guest Service Standards
• Ensures No Noticeable Wait Policy standards are met
• Manages guest traffic flow from both sides of the register
• Works with Store Manager and Guest Service Manager to manage schedules
• Trains cashiers to call additional hosts as needed
• Handles guest and host requests, refunds, overrides, and check approvals promptly and professionally
• Maintains cleanliness and organization of the front end and parking lot
• Enforces front end policies related to Asset Protection and Shrink Control
• Trains and develops front end hosts
• Communicates problem areas and hosts not meeting performance standards to the Guest Service Manager
• Provides on-the-job feedback to front end hosts to maintain service levels
• Performs guest order processing (cashiering and guest service clerking)
• Performs other duties as assigned

Qualifications

• Friendly, outgoing personality
• Ability to work well with others
• Ability to lift up to 25 lbs occasionally and 15 lbs constantly
• Ability to read and understand information and direction
• Knowledge of front end operations
• Ability to supervise people including training and development
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
• Effective communication and guest service skills
• Ability to stand for extended periods of time
• Successful use of math skills
• Ability to work well with computers