Guest Service Leader

What We Offer

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• 401K with Company Match
• Team Member Discounts
• Flexible Scheduling
• Tuition Reimbursement
• Employee Assistance Program
• Additional benefits for FT team members

Position Summary

Guest Service Leaders are crucial to the success of our stores, creating stability with store operations and guiding the team in serving and delighting our guests. If you are a high energy, outgoing person who loves to help others, work as part of a team, and who is looking for a leadership role, this job is for you! Responsibilities involve supporting the Store Manager with day to day operations, assuming shift leader responsibilities in the Store Manager’s absence, and leading by example with great guest service behaviors so that we are the clear choice for our guests.

Responsibilities

1. Greet all guests in a friendly manner to make them feel welcomed and appreciated and invite them to return at a later date.
2. Process guest transactions in an efficient and friendly manner to minimize guest wait time.
3. Maintain the overall appearance and cleanliness of both the inside and outside of the store. Ensuring that the coffee station is clean and stocked; the food service area is spotless, and the bathrooms are sparkling clean.
4. Monitor and replenish as needed product on the sales floor, including coolers and freezers, rotating stock and keeping product levels full so that we have what our guests’ desire and achieve the Company goal of 100% in-stock at all times.
5. In Store Manager’s absence, complete Manager’s reports, product ordering and banking as needed.
6. Lead by example in execution of Company values, programs, processes and policies.
7. Provide training, feedback, coaching and direction to fellow team members, assuming role of store lead in Store Manager’s absence.
8. In food service stores, assist with food preparation and food safety, executing Company processes and programs to provide a consistent guest shopping experience.
9. Make safety a priority within the store for guests and team members.
10. Perform other duties as assigned at the discretion of the Store Manager or Person in Charge in SM’s absence.
11. Must be able to perform the essential functions of this position with or without reasonable accommodations.

Working Relationships

Store team members, Store Manager, District Manager, and various Corporate personnel and vendors

Requirements

• Minimum Education: N/A
• Preferred Education: High School or GED
• Minimum Experience: 6 months as a Guest Service Associate
• Preferred Experience: 6-12 months retail, guest service or restaurant
• Preferred Licenses/Certifications and Skills: ServSafe / Food Safety certification a plus but not mandatory
• Soft Skills:
  • Comfortable talking and interacting with guests and team members
  • Leadership by example
  • Ability to make decisions in a timely manner
  • High energy, positive demeanor
  • Ability to move from one activity to another quickly
  • Team oriented; willing to give extra effort to help teach and coach others
  • Computer skills are helpful

Scheduling

This position is a part time and full-time and involves working a variety of hours, day and night, as Cumberland Farms stores can be open 24 hours depending on the store. Weekend & Holiday hours are required.

Hours & Conditions

Part-time (up to 29 hours), Full-time (30-40 hours)

Travel

5%

Physical Requirements

Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures). The noise level in the work environment is usually moderate.

Other

Specialized attire required in food establishments