Guest Service Leader PT

Responsibilities

• Maintains Guest Service Standards
• Ensures No Noticeable Wait Policy standards are met
• Manages guest traffic flow from both sides of the register
• Works with Store Manager and Guest Service Manager to manage schedules
• Trains cashiers to call additional hosts as needed
• Handles guests and host requests promptly and professionally
• Maintains cleanliness and order of the front end and parking lot
• Models positive behavior for front end hosts
• Makes sure unused check lanes are blocked off
• Maintains enforcement of front end policies related to Asset Protection and Shrink Control

Qualifications

• Friendly, outgoing personality
• Ability to work well with others
• Ability to lift up to 25 lbs occasionally and up to 15 lbs constantly
• Ability to read and understand information and direction
• Knowledge of front end operations
• Ability to train and develop people including supervisors
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
• Effective communication and guest service skills
• Ability to stand for extended periods of time
• Successful use of math skills
• Ability to work well with computers