Guest Service Leader PT

Responsibilities

• Maintains Guest Service Standards
• Ensures No Noticeable Wait Policy standards are met
• Manages guest traffic flow
• Works with Store Manager and Guest Service Manager to manage schedules
• Trains cashiers to call additional hosts
• Handles guest and host requests promptly and professionally
• Maintains cleanliness and order in the front end
• Maintains cleanliness and order in the parking lot
• Models positive behavior for hosts
• Maintains unused check lanes
• Makes sure all front end policies are enforced
• Trains and develops front end hosts
• Communicates problem areas and underperforming hosts to the Guest Service Manager
• Provides feedback to front end hosts
• Performs cashier and guest service clerk duties
• Performs other duties as assigned

Qualifications

• Friendly, outgoing personality
• Ability to work well with others
• Ability to lift up to 25 lbs occasionally and 15 lbs constantly
• Ability to read and understand information and direction
• Knowledge of front end operations
• Ability to supervise people including training and development
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
• Effective communication and guest service skills
• Ability to stand for extended periods of time
• Demonstrated successful use of math skills
• Ability to work well with computers