Guest Service Agent
Village of Villa Park · Villa Park, IL · 2 wk ago
Customer ServiceFull-time
About the role
The Guest Service Agent at Villa Park Resort plays a crucial role in ensuring smooth operations and guest satisfaction.
Responsibilities
- Pick up and deliver guests to various local locations as scheduled by the Guest Service
- Familiarize guests with points of interest, restaurants, activities, and resort facilities while transporting guests
- Know about all daily resort functions, locations, and times for appropriate guest direction
- Maintain constant communication with Front Desk for itinerary changes and guest requests
- Check inside and out of vehicles for cleanliness
- Clean inside and outside of vehicles when needed
- Check all essential fluids including oil and brake fluid and check the tire pressure
- Report any problems with the vehicles to Guest Services Manager
- Fill out vehicle maintenance checklists as directed
- Report all accidents accurately filling out incident reports immediately
- Aid Bell Desk in locating lost baggage through airlines and guest services desk at airport
- Drive safely at all times
- Assist with other tasks as assigned
Qualifications
- High School Diploma or high school equivalent preferred
- 1 year of guest/customer service skills preferred
- Previous experience within Hotel Guest Services
- Front Office area and proficiency in Opera or other PMSEffective time management
- Immaculate grooming and personal presentation
- Articulate communication skills and an understanding of luxury guest expectations
- Self-motivated and enjoy working autonomously
- Friendly and engaging
- Co-ordinate various tasks simultaneously
- Excellent English communication in written and verbal