Guest Service Agent

Job Summary

Performs sales and customer service functions related to guest registrations, reservations, and revenue collections, ensuring guests receive a safe and secure stay with friendly, attentive service.

Essential Job Functions

• Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
• Show a positive, upbeat attitude.
• Provide information concerning hotel, facilities and functions, as well as, their location.
• Familiar with property security and key control procedures, as well as, fire safety procedures.
• Completes paperwork necessary for front desk operation.
• Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

• Excellent verbal, comprehension, listening and problem solving skills
• Adaptability
• Report and accounting skills
• Guest relation skills

Physical Requirements

• Regularly required to sit; stand; bend; walk;
• Use hands or fingers;
• Lift boxes (up to 15 pounds);
• Talk and hear.

Vision Abilities Required

• Close vision to a computer screen.