Guest Service Agent

Job Summary

Seabrook Hospitality is a distinguished name in the hospitality industry, dedicated to providing exceptional guest experiences in luxurious settings. As a Guest Service Agent, you will be an integral part of our team, responsible for delivering unparalleled customer service and ensuring the smooth operation of our hospitality services.

Job Duties And Responsibilities (Essential Functions)

• Greet guests upon arrival with a warm and welcoming demeanor.
• Efficiently manage check-in and check-out processes, ensuring accuracy in reservations and payments.
• Handle phone calls, emails, and in-person inquiries promptly and professionally, providing information about hotel amenities, services, and local attractions.
• Process reservations, cancellations, and modifications accurately and in a timely manner.
• Anticipate and fulfill guest needs, striving to exceed expectations at every opportunity.
• Address guest concerns and complaints promptly and effectively, seeking appropriate solutions to ensure guest satisfaction.
• Maintain detailed and accurate records of guest information, reservations, and financial transactions.
• Prepare and distribute daily reports and shift summaries to relevant departments, ensuring effective communication and coordination.
• Liaise with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
• Communicate effectively with colleagues to relay guest requests and coordinate responses in a timely manner.
• Provide overnight shift coverage on a rotating basis, responding to any guest concerns or maintenance issues that arise during the night and ensuring the safety and satisfaction of all guests.
• Cook with the maintenance team for after-hours repairs or emergencies, ensuring minimal disruption to guests' stays.

Qualifications

• High school diploma or equivalent; college degree in hospitality management or related field preferred.
• Proven experience in a customer service role, preferably in the hospitality industry.
• Proficiency in using computer systems and reservation software.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.

Physical Requirements

• Prolonged periods of standing at a desk and working on a computer.
• Indoor/outdoor environment subject to changing conditions and temperatures.
• Ability to stand for prolonged periods of time and walk moderate distances.
• Ability to lift, carry, push, and pull objects weighing up to 50 pounds occasionally.

Hourly Rate

$19-$22

Employment Status

Part-Time

Benefits

• Medical, Dental and Vision Insurance for all full-time team members.
• 401(k)
• Basic Life Insurance – 100% Company Paid
• Voluntary Life, Critical Illness and Accident Insurance
• Paid Time Off: 10 days (80 hours) earned with up to 1 year of service. 15 days (120 hours) earned up on completing 1-4 years of service. 20 days (160 hours) earned upon completing 5-9 years of service. 25 days (200 hours) earned upon completing 10+ years of service.
• Employee Assistance Program
• Teladoc Virtual Services
• Tuition Reimbursement
• Discounts and Rental Credits

About Seabrook Hospitality

Seabrook Hospitality is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We encourage candidates of all backgrounds to apply.