Guest Service Agent

About the role

The Guest Service Attendant at Mauna Lani is a crucial position, playing a pivotal role in setting the tone and pace of the resort. This individual will handle all aspects of front office work and guest servicing, ensuring total and complete satisfaction.

Responsibilities

• Greet and acknowledge all arriving, in-house and departing guests.
• Escort guests to the room when required.
• Must be knowledgeable about all resort activities, outlets and services.
• Responds to all ALICE tickets and utilizes ALICE to communicate with other departments.
• Responsible for checking guests in and out of the hotel.
• Upon arrival, ensure that all information is complete including guest name, address, email address, method of payment, and all pertinent information on the registration form.
• Validate method of payment on arrival and departure.
• Maintains registration desk to ensure a clean, neat and professional atmosphere.
• Complete understanding of accounting principles relating to guests folio and ensure that proper payment is received and charges are posted correctly.
• Make adjustments to folios.
• Responsible for completion of daily postings to guest accounts including but not limited to hotel concessions, activity vouchers with established vendors, and other resort activities.
• Closes out end of shift, balance all postings, adjustments, and balance transfers along with the cash bank and make deposits; make entries for charges and credits to accounts; perform incidental tasks and completion of appropriate forms relating hereto.
• Handles cash transactions according to established practice and policy.
• Makes change, cashes personal and travelers checks, and exchanges foreign currency for guests.
• Answer department telephones, including taking same day reservations and future bookings once the Reservations Department is closed.

Requirements

• Any combination of education and experience that provides the required knowledge, skills and ability.
• Previous hospitality and cashiering experience preferred in a similar setting.
• Ability to clearly and pleasantly communicate in English, both orally and in writing.
• Ability to perform assigned duties with attention to detail.
• Ability to interact in a polite, professional, and engaging manner.
• Experience in a luxury environment is preferred.

Qualifications

• Any combination of education and experience that provides the required knowledge, skills and ability.
• Previous hospitality and cashiering experience preferred in a similar setting.
• Ability to clearly and pleasantly communicate in English, both orally and in writing.
• Ability to perform assigned duties with attention to detail.
• Ability to interact in a polite, professional, and engaging manner.
• Experience in a luxury environment is preferred.

Skills

• Knowledgeable about all resort activities, outlets and services.
• Clear communication skills.
• Attention to detail.
• Patient and courteous demeanor.
• Understanding of accounting principles.

Benefits

Not specified.

Pay

$25.83 hourly.

Schedule

Not specified.