Guest Service Agent

About the role

Madeline Hotel & Residences, Auberge Collection, is a luxurious alpine retreat located in Telluride’s Mountain Village. It offers 83 guest rooms, suites, and 71 private residences, each with elevated design and panoramic mountain views. The resort features ski-in/ski-out access, a newly debuted private ski club, a dedicated Ski Valet, an Alpine Swim Club, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining options include the mountain-inspired Black Iron Kitchen + Bar and the Timber Room.

Responsibilities

- Welcome guests upon arrival, facilitating efficient check-in processes, providing room keys, and ensuring accurate and timely check-out procedures. - Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities. - Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences. - Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction. - Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

Requirements

- 1 year in a similar role - Strong interpersonal and communication skills - Ability to handle multiple tasks efficiently - Familiarity with hotel management systems and basic computer skills

Qualifications

- High school diploma or equivalent - Valid driver’s license and reliable transportation

Skills

- Excellent customer service - Problem-solving abilities - Multitasking capability

Benefits

The comprehensive benefit package includes: - Paid time off, sick and safe time - Medical, Dental, and Vision healthcare plans - 401(k) plans with employer contribution - Health and Flexible Spending Account programs - Employee Assistance Program - Company stay discounts

Pay

The targeted compensation range for this full-time year-round, non-exempt position is $20.00/hr plus an upsale program.

Schedule

This position is typically required year-round, but it may be reposted in the future.

Application

To apply and explore more career opportunities, visit the Auberge Resorts Collection career page. The application deadline for this role is May 19th, 2024.