Guest Service Agent
About the role
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Responsibilities
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Awareness of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Absorb and assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Requirements
High School diploma or equivalent preferred.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Qualifications
None specified.
Skills
Customer service skills.
Knowledge of PMS systems (preferred).
Benefits
Competitive wages for full time and part time opportunities
Daily Pay
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Employee Assistance and Wellness Program
Education/Professional Development
Referral Bonus Program
Pay
$18.00 to $20.00 per hour
Schedule
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
Company Information
HHM Hotels Benefits and Perks
Work Environment and Context
What We Believe