Guest Service Agent
About the role
This position involves greeting, registering, and servicing guests at the Hilton Garden Inn Omaha Downtown/Old Market Area. The role focuses on providing friendly and courteous service according to hotel and sustainability standards.
Responsibilities
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Awareness of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Absorb and assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Requirements
A high school diploma or equivalent is preferred, and previous customer service experience or equivalent training is required. Knowledge of PMS systems is preferred.
Qualifications
None specified.
Skills
Customer service skills, ability to work independently, and knowledge of PMS systems are beneficial.
Benefits
Competitive wages, medical, dental, and vision health insurance, paid time off, 401k company match, daily pay, free basic life insurance, 24/7 access to TELUS Health, travel discounts, commuter transit and commuter parking benefits, employee assistance and wellness program, educational/professional development, and referral bonus program.
Pay
Details not specified.
Schedule
Work schedule varies and may include working on holidays, weekends, and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.