Guest Service Agent

About the role

This position at HHM Hotels is a Guest Service Agent role located in Philadelphia, PA.

Responsibilities

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Absorb and assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Requirements

• A high school diploma or equivalent is preferred.
• Previous customer service experience or equivalent training is required.
• Knowledge of PMS systems is preferred.

Qualifications

• Ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch.

Skills

• Customer service skills.
• Basic computer literacy, particularly with PMS systems.

Benefits

• Competitive wages for full time and part time opportunities.
• Medical, Dental, and Vision Health Insurance.
• Paid Time Off.
• 401(k) Company Match.
• Daily Pay.
• Free Basic Life Insurance.
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts.
• Commuter Transit and Commuter Parking Benefits.
• Employee Assistance and Wellness Program.
• Educational/Professional Development.
• Referral Bonus Program.

Pay

Hourly wage based on experience and qualifications.

Schedule

Variable schedule that may include working on holidays, weekends, and alternate shifts.