Guest Service Agent

About the role

At Angler's Hotel – Miami Beach, hospitality is more than a service—it's about creating memorable experiences. We're looking for a Guest Service Agent who is passionate about hospitality, enjoys connecting with people from around the world, and thrives in a fast-paced hotel environment.

Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Manage guest check-in and check-out efficiently and accurately.
• Handle reservations, room assignments, billing, and payment processing.
• Respond promptly to guest requests, questions, and concerns while providing exceptional customer service.
• Share recommendations for local attractions, dining, transportation, and hotel amenities.
• Cook up with Housekeeping, Engineering, and other hotel departments to ensure guest needs are met.
• Maintain accurate guest records using the hotel's Property Management System.
• Follow cash-handling procedures and hotel security protocols.
• Help create memorable guest experiences that encourage repeat visits.

Requirements

• Previous hotel front desk or guest service experience preferred.
• Passion for hospitality and delivering exceptional guest experiences.
• Excellent communication and interpersonal skills.
• Positive attitude with a professional and welcoming demeanor.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Experience using the Medialog Property Management System (PMS) is preferred.
• Proficiency in Microsoft Office is a plus.
• English required; Spanish preferred.
• French or additional languages are a plus.

Qualifications

• Availability to work flexible schedules, including evenings, weekends, and holidays.

Skills

• Customer service skills
• Communication skills
• Organizational skills
• Problem-solving skills
• Attention to detail

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid Time Off (PTO)
• Opportunities for professional growth and career advancement
• Collaborative and supportive team environment
• Work at one of Miami Beach's most distinctive boutique hotels
• Meet and connect with guests from around the world every day

Pay

Competitive hourly rate based on experience and qualifications.

Schedule

Flexible schedule, including evenings, weekends, and holidays.