Guest Relations Teammate - Corporate Fitness Facility

CORE VALUES

Buils and maintains professional relationships with employees and guests.
Strives for excellence and always does the right thing.

GUEST SATISFACTION

• Ensuring an exceptional guest experience at all levels and maintain high level of member satisfaction.
• Perform daily club inspections, complete assigned cleaning sections.
• Encourage members to give feedback, QR code at front desk.

ESSENTIAL JOB FUNCTIONS

• Effectively sell, upsell, and cross-promote all membership, service and product options.
• Maintain a clean, presentable and welcoming environment, ensuring our facility is stage ready for our guests.
• Adhere to the company's policies and guidelines and address any issues in a timely manner.
• Demonstrate accuracy and consistency in all CRM software transactions.
• Efectively communicate to prospects, members and guests.
• Perform minimum number of calls a day and maintain notes and logs in lead generation software.
• Schedule a minimum of five guest tours per day.
• Participate in daily huddles and coaching activities with Senior Team Lead and/or General Manager
• Knowledgeable of all marketing promotions and strive to achieve individual and team goals
• Effectively communicate any updates, promotions, information, etc. to guests and members
• Accurately perform sales, scheduling and other transactions through the CRM and lead generation software systems.
• Assist all member and guests with inquiries relating to memberships, appointments and other guest experience related topics.

SKILLS AND EXPERIENCE

• High School diploma, or equivalent.
• Must be a passionate team player.
• Proficiency in computer applications including Google Suite and database applications, specifically CRM software systems and lead generation systems.
• Ability to multi-task with strong time management skills.
• Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
• Strong interpersonal, communication, and motivational skills.
• Must have exceptional strong customer service experience and skills.

PHYSICAL REQUIREMENTS

• Must be able to work evenings, weekends and holidays, if needed.
• Must frequently lift 25 pounds or more.
• Must be able to be on feet for at least eight hours per day, if needed.

PAY

N/A

SCHEDULE

N/A

BEATS

N/A