Guest Relations Team Member

About the role

Directly responsible for assisting guests with day-to-day operations in Guest Relations, Lost & Found, the Ride Information Center, and Ticket Will Call. Guest Relations staff are empowered to resolve guest issues and ensure the delivery of world-class guest service. As the face of the park, this role requires excellent communication skills, a professional and friendly demeanor, and above-average verbal and written abilities. Six Flags park knowledge is a plus.

Responsibilities

• Responding to guest inquiries
• Addressing comments and concerns
• Providing accessibility accommodations for rides and attractions
• Answering phone lines
• Managing lost and found reports

Qualifications

• Must be at least 18 years of age with a high school diploma or equivalent
• Strong knowledge of park policies and procedures
• Excellent written and verbal communication skills
• Basic proficiency with computers and phone systems
• Professional, self-motivated, and enthusiastic attitude
• Strong teamwork skills and ability to collaborate effectively with others

Requirements

• Constantly walking, sitting, standing, talking, hearing conversation and acuity, seeing near and far, depth perception, color vision, grasping and using finger movement
• Frequently working in temperature change, extreme cold, heat, sun, wetness, humidity, and heights
• Must be able to lift up to 51 lbs; assistance from a co-worker or mechanical device may be requested as needed
• Must be able to stand for extended periods and walk long distances

Schedule

• Availability to work a flexible schedule, including nights, weekends, and holidays
• Overtime may be required for adult employees based on business needs