Guest Relations Teammate

About the role

The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX Studios. The Teammate is responsible for creating an exceptional experience for every guest and ensuring FX is presented at its finest.

Responsibilities

• Work closely with the Guest Relations Manager to support the day-to-day activities and needs of our guests.
• Model the FX brand by showing passion, creativity, and quality, and abide by all Policies & Procedures, Protocols, and efficiently complete all tasks assigned.
• Work closely with guests, Service Providers, and Guest Relations Manager to ensure communication, consistency, teamwork, and exceed guest’s expectations.

Requirements

• Ability to work varying hours and days to meet business needs.
• Ability to effectively communicate with guests and teammates.
• Ability to handle multiple tasks simultaneously.
• Strong interpersonal skills.
• Ability to work in a fast-paced environment.
• Comply with dress code.
• Ability to problem solve.
• Ability to take responsibility for actions.

Qualifications

• Preferred experience with CRM Software.
• Preferred Customer Service or selling experience (retail, hospitality, customer service, etc.).