Guest Services Teammate

About the role

Lumen Field and Event Center is a world-class sports and entertainment venue hosting various events such as NFL's Seattle Seahawks, MLS's Seattle Sounders FC, and premier concerts. First & Goal Inc. operates the stadium since its construction in 2002.

Responsibilities

• Welcome guests and provide directions
• Provide customer service and problem resolution
• Uphold company policies to ensure guest safety and satisfaction
• Make quick and efficient decisions while maintaining professionalism
• On the job training is provided

Benefits

• Event transportation provided via ORCA or free parking in designated nearby garage
• Paid training
• Paid meal break (including free meals at full stadium events and concession discounts for other events)
• Uniform shirt and jacket provided
• Pro Shop merchandise discount
• Performance bonuses for working majority of Seahawks games, Sounders FC matches and other full-stadium events
• Teammate Recognition Program
• Early access to paycheck funds via Dayforce Wallet
• Paid sick time
• Holiday pay

Minimum requirements

• Must be 18 years of age or older
• Must be able to communicate effectively in English
• Must have continual reliable access to email and a computer/smartphone to update availability, check schedules and read event information
• Must be able to pass a background check
• Ability to stand for extended periods of time (unless physically unable to stand)
• Ability to walk up and down stairs and maintain balance while assisting guests
• Must be able to work both indoors and outdoors which can be subject to inclement weather
• Open availability to work nights, weekends and holidays as dictated by the event schedule
• Shifts range between 4 – 8 hours on average
• This role is represented by Teamsters 117 and union membership is required upon hire