Guest Relations/Service Assistant - Lavenia & Summers Funeral Home

Responsibilities

• Drive limousines, service cars, and other company vehicles for funeral services.
• Greet, assist, and provide support to families and guests attending services.
• Organize and manage vehicle line-ups for funeral processions.
• Assist with the transportation of casketed deceased as required.
• Maintain a professional and respectful presence at all times.
• Greet and assist guests with warmth, professionalism, and discretion.
• Monitor service areas to ensure a peaceful and respectful environment.
• Aid with seating, floral arrangements, and program distribution.
• Communicate effectively with funeral home staff to coordinate service details.
• Handle guest inquiries with patience and sensitivity in emotional situations.
• Operate basic electronic equipment such as telephones and photocopiers.
• Adhere to company policies, procedures, and safety protocols.
• Perform basic housekeeping duties, including tidying service areas and replenishing supplies.
• Attend required training sessions and guest relations meetings.

Requirements

• Strong interpersonal skills with the ability to remain calm and supportive in emotional settings.
• Ability to stand for extended periods.
• Ability to lift up to 50 lbs.
• Comfortable working outdoors in varying weather conditions.
• Reliable, compassionate, and professional demeanor.
• Excellent communication and problem-solving abilities.
• Ability to quickly learn and operate basic electronic systems.
• Empathy and discretion when interacting with grieving families and guests.

Qualifications

• Valid driver’s license.
• Prior customer service or transportation experience is helpful but not required.
• High school diploma or equivalent required.
• Training provided; willingness to learn and adhere to company standards.

Work Environment

• Indoor and outdoor settings, including exposure to various weather conditions.
• Frequent standing, walking, and light lifting (up to 35 lbs., such as chairs, floral arrangements, or supplies).
• Must be able to assist guests with mobility needs as necessary.
• Interaction with grieving families and guests in a respectful and supportive manner.
• Flexible scheduling, including evenings and weekends, based on service needs.
• Hours are not guaranteed.
• Participation in ongoing training, guest relations meetings, and adherence to workplace policies and procedures.