Guest Relations Rep

Position Overview

Greets and welcomes patients, guests, and visitors. Maintains customer service work environment.

Minimum Requirements

• Education: High school diploma or equivalent.
• Experience: One year previous customer service experience.

Essential Functions

• Ensures that inquiries and requests are addressed in a friendly and responsive manner.
• Anticipates the needs of patients, guests, and visitors and takes proactive measures to ensure their satisfaction.
• Demonstrates knowledge of department locations and directs guests using facility maps or other aids to appropriate locations.
• Responds immediately to guest inquiries.
• Provides proactively patient and guest comfort and emotional support as needed.
• Surveys lobby and surrounding area ensuring it is inviting and that visitors are being assisted as they enter.
• Utilizes service recovery skills as appropriate in problem solving situations.
• Promptly and courteously answers phones and provides clerical and administrative services as needed.
• Collaborates with security personnel on a continuous basis to provide a hospitable, welcoming and safe environment.
• Maintains awareness of current visitor restrictions and screens visitors appropriately.
• Greets governmental surveyors and notifies Director and Manager of Governmental Affairs of their presence.
• Checks mail twice a week and routes patient mail appropriately.
• Presents a professional image at all times.
• Maintains a moderate noise level.
• Maintains a neat and orderly front desk for a positive first impression.
• Adheres to wearing appropriate attire and maintenance.

Physical Demands and Work Environment

• Frequent physical demands: Standing, Walking, Climbing (stairs or ladders), Carrying objects, Pushing/Pulling, Twisting, Bending, Reaching forward, Reaching overhead, Squatting/kneeling/crawling, Wrist position deviation, Pinching/fine motor activities, Keyboard use/repetitive motion.
• Occasional physical demands: Sitting, Carrying objects, Pushing/Pulling, Twisting, Bending, Reaching forward, Reaching overhead, Squatting/kneeling/crawling, Wrist position deviation, Pinching/fine motor activities, Keyboard use/repetitive motion.
• Continuous physical demands: Talking or Hearing, Carrying objects, Pushing/Pulling, Twisting, Bending, Reaching forward, Reaching overhead, Squatting/kneeling/crawling, Wrist position deviation, Pinching/fine motor activities, Keyboard use/repetitive motion.

Sensory Requirements

• Accurate Near Vision, Accurate Far Vision, Color Discrimination, Minimal Depth Perception, Accurate Hearing.

Anticipated Occupational Exposure Risks

• Bloodborne Pathogens, Chemical, Airborne Communicable Disease, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations, Extreme Noise Levels, Dust/Particulate Matter.

Benefits

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA)
• Healthcare FSA
• Dependent Care FSA
• Retail Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
• Disability Benefits – Long Term Disability (LTD)
• Disability Benefits – Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit
• Commuter Parking
• Supplemental Life Insurance
• Voluntary Life Spouse
• Voluntary Life Employee
• Child
• Voluntary Legal Services
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program