Guest Relations Receptionist

About the role

As a CBRE Receptionist within our Workplace Experience function, you will serve as the first point of contact for our department. This role is based in New York City and is single-site, supporting a corporate office building/shared office environment across 2 of 7 floors consistently.

Responsibilities

• Warmly greet clients, applicants, and visitors upon arrival, ensuring a professional and welcoming first impression.
• Manage a private lobby and host on the client floor, interacting with a high volume of external guests.
• Receive and efficiently direct incoming calls to appropriate personnel or voicemail.
• Issue visitor passes and parking validations, diligently following established security protocols.
• Schedule and meticulously prepare meeting and conference rooms, including room setup, coordinating catering orders with vendors, and securing necessary technological equipment.
• Lead morning and afternoon meetings for scheduling purposes.
• Escort external guests to meeting rooms and perform room resets after meetings.
• Register external guests into the booking system.
• Cook up with building and housekeeping services for maintenance or cleaning needs.
• Perform general clerical duties such as distributing office faxes and packages.
• Manage office supply inventory and ordering.
• Track and manage incoming and outgoing packages, mail, and freight, arranging messenger services as required.
• Arrange hospitality services for guests, which may include transportation, tickets, and reservations.
• Utilize existing procedures to resolve straightforward problems, exercising limited discretion.
• Deliver output by adhering to defined procedures and processes under close supervision.

Qualifications

• Proven experience in a customer-facing role, preferably in a corporate environment.
• Exceptional communication and interpersonal skills, with a professional and friendly demeanor.
• Strong organizational skills and attention to detail.
• Ability to manage multiple responsibilities efficiently in a fast-paced environment.
• Proficiency in standard office software (e.g., Microsoft Office Suite).
• A proactive and resourceful approach to problem-solving.
• Ability to adhere to established security protocols and operational procedures.

Pay

The minimum salary for the Receptionist position is $60,000 annually [or $28.85 per hour] and the maximum salary for the Receptionist position is $63,000 annually [or $30.29 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.