Guest Relations Host/Hostess 20 hrs/wk

Principal Duties And Responsibilities

• Delivers and retrieves patient trays.
• Assists patient with tray set-up as needed.
• Delivers nourishment and/or between-meal snacks to patients as ordered by Dietary and Nutrition services.
• Consults with the team leader or supervisor regarding any problems or conflicts.
• Reports all meal service related problems to the team leader and/or manager.
• May assist with tray and tray line set-up and also with the preparation of simple food items as directed by Team Leader or manager.
• Communicates with patients, visitors and staff in a positive, cordial manner.
• Is sensitive to the patient’s age, ethnic, cultural and social background.
• Aids in the expedition of trays from tray line.
• Places hot beverages on trays and places trays in appropriate holding cart as directed by supervisor.
• Retrieves dirty trays from patient’s room in a timely manner to ensure that trays are not left on the patient units.
• Covers any other unit as directed by management.
• Covers other units as needed during break times.
• Provides patient with a hand sanitizer wipe prior as the meal is delivered.
• Encourages patient to use sanitizer wipe prior to eating.
• Pours coffee and other hot beverages at the time of tray delivery for each patient.
• Ensures coffee is fresh and hot with each trip to patient areas.
• Assists the department with maintaining a courtesy score of 90% or above for the overall Press Ganey score for Courtesy of the Person Serving Your Meal.
• Demonstrate knowledge of fire safety to meet State and Joint Commission regulations to include the location of the Ansul fire system, correct storage of fire extinguishers and how to report a fire.
• Demonstrate knowledge of safe chemical usage by identifying the location of Safety Data Sheets (SDS), correct Personal Protective Equipment (PPE) and the usage of PPE.
• Demonstrate knowledge of the HACCP program to include the temperature danger zone, labeling and dating, and sanitation.
• Aid in the maintenance of the organization of coolers and storerooms used for floor stock storage.
• Scans patient trays when they leave the kitchen and at the time of delivery.
• Cleans work areas and delivery carts daily.

Qualifications

• Education: High School graduate or equivalent work experience required.
• Skills: Basic knowledge of tray identification system and has a basic nutrition knowledge as related to the patient menu program. Skill in oral and written communication. Ability to work well under time constraints and to work effectively as a team member. Ability to apply common sense understanding to carry out detailed written or oral instructions.