Guest Services Host

Essential Functions And Duties

• Welcome guests to St. Charles Health System facilities.
• Provide the highest level of quality, proactive service to guests ensuring their needs are met with warmth and friendly assistance.
• Greet guests, provide personal attention to the guests’ needs, respond to requests for information or assistance, and resolve concerns.
• Proactively seek out opportunities to meet or exceed the expectations of the guests by initiating contact with guests to identify and address questions, concerns, or assistance required.
• Answer the guest services phone and provide service as requested.
• Give accurate information and directions to patients, visitors, and family members. Provide brochures, written directions, and maps when necessary.
• Comply with all HIPAA requirements.
• Identify guests who may require some special form of assistance and ensure their needs are met.
• This position will frequently require pushing patients (upwards of 250 pounds) in wheel chairs. Arrange for personal assistance as needed including escorts and transportation.
• Facilitate escort services for guests. Maintain supply and organization of wheelchairs.
• Maintain current knowledge base of all services in the hospital, Heart Center and region.
• Maintain continuous communication with all departments, supervisor, caregivers, and physicians to ensure accuracy of information given out.
• Maintain cleanliness of surrounding area internally and externally.
• Supports the vision, mission and values of the organization in all respects.
• Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients and guests.
• Conduct all activities with the highest standards of professionalism and confidentiality.
• Comply with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Qualifications

• Required: High school diploma or GED.
• Prior experience in Hospitality Services is preferred.
• One (1) year of experience in a direct customer service position is required.