Guest Service Host

The Work

• Guide all guests through gaming, dining, and party experiences.
• Facilitate friendly, helpful, and inviting dining, birthday, event, and attraction experiences.
• Serve as the expert knowledge source for the dining program, attractions packages, and equipment.
• Monitor and manage guest waiting lists and reservations.
• Assign tasks to serving personnel for smooth operations.
• Audit guest demeanor and follow alcohol awareness procedures.
• Ensure facility, table areas, and amusement equipment are event-ready.
• Process payment transactions and welcome guests back.
• Troubleshoot or escalate lane or attraction malfunctions.
• Assist guests with lane setup and ball selection.
• Ensure guests adhere to safety standards.
• Communicate effectively and resolve conflicts quickly and courteously.
• Log issues nightly and notify management of potential issues or guest concerns.
• Perform sanitation duties and maintain cleanliness of the environment.
• Stock and maintain equipment daily.
• Recommend improvements to dining, beverage, and guest service programs.

The Requirements

• Show a sense of urgency in a fast-paced environment.
• Quickly master a POS system and standard operating procedures.
• Clean and organize throughout shifts as a major part of closing duties.
• Have strong customer service experience and be a team player.
• Possess strong problem-solving skills and math abilities.
• Communicate effectively with management, co-workers, and guests.
• Work quickly and meet deadlines with minimal supervision.
• Have a good sense of balance, be able to bend, reach, mop, sweep, and kneel.
• Be able to lift up to 50 pounds frequently.
• Be 18 years old or older.