Guest Relations - Civic Center

Hiring range: $17.06 - $20.75 per hour. Bilingual in Spanish is preferred.

About the role

We are hiring for a Guest Relations position in our City Clerk's office. Under the guidance of the Deputy City Clerk, you'll play a vital role in providing exceptional customer service at our Front Desk while managing various administrative tasks. We’re looking for a collaborative team player who thrives in a fast-paced environment and is dedicated to helping citizens and fellow employees with accurate information and support.

Schedule

Monday - Friday, 8:00 AM - 2:30 PM (unpaid 30-minute lunch).

Responsibilities

• Provide exceptional customer service at the Front Desk
• Manage various administrative tasks
• Assist citizens and fellow employees with accurate information and support

Requirements

• High school diploma or equivalent
• Minimum one-year cash handling experience
• Minimum one-year customer service experience
• PC computer knowledge and skills in Windows and MS Office
• Must obtain passport certification within 30 days of hire
• Must obtain notary certification within 90 days of hire

Skills

• Strong human relations skills
• Conflict resolution
• Proficiency in operating Windows PCs and computerized cash registers