Guest Relations

Job Duties & Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages
• Greets all visitors entering the facility and will direct or escort them to their destination
• Affords assistance to residents, family members, employees and other visitors as needed
• Performs general administrative tasks such as word processing and data entry
• Maintains security by following procedures and controlling access (i.e. monitor logbook and surveillance footage)
• Maintain the general filing system and file all correspondences appropriately
• Receive and sort daily mail/delivery/couriers
• Reports any issues or concerns with residents to the Administrator

Qualifications

• Must possess, as a minimum, a high-school diploma or its equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.
• Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise.