Guest Relations
About the role
At Maristone of Providence we are committed to providing compassionate, high-quality care that enriches the lives of our residents. Our team creates a welcoming environment where residents feel at home, supported, and valued. Join us and make a difference in the lives of seniors every day! We are seeking a dedicated and compassionate Guest Relations to join our team. Guest Relations is responsible for greeting and assisting all visitors and residents in the community, answering incoming calls and directing callers to appropriate personnel. Guest Relations is committed to building ongoing relationships with residents, families, and vendors, fostering positive communication, and ensuring ongoing customer satisfaction. If you are detail-oriented, committed to excellence, and passionate about making a difference in the lives of others, we encourage you to apply!
Responsibilities
- Welcome residents, families, new employees, and vendors upon entrance
- Act as the point of reference for residents and families who need assistance or information
- Monitor visitor access and immediately report any concerns to the Executive Director
- Ensure first-impression standards for residents and visitors in the entryway and common areas
- Participates in and support the team in meeting resident needs