Guest Relations

Duties

• Directs Cashiers, Carry-outs, Service Desk Associates, Checkers
• Hires and trains non-management associates per the store director’s approval
• Maintains and assists with front end operations
• Evaluates new team members during the probationary period on their customer service abilities
• Monitors and assists cashiers on all functions relating to the operation of the cash registers and proper cash handling techniques
• Assists other departments as needed or learns other departments as needed
• Evaluates that carry-outs offer and provide quick, efficient carry out service or parcel pick-up service to all customers
• Watches the Front End to ensure that all Front-End associates are focusing on the customer

Company Standards

• Learn to perform all functions of Customer Service Desk
• Develop knowledge of, and the ability to assist with, office and bookkeeping functions at store level
• Comply with all company policies including following dress code and wearing name tag

Basic Functions and Physical Requirements

• Must be able to lift 50 lb. boxes on occasion and/or exert 25-50 lbs. of force frequently and/or 10-20 lbs. of force constantly while moving and handling materials and products
• Must have dexterous use of both hands
• Must be able to stand and move about to various workstations
• Must be able to lift, carry, push, and pull items so that objects move toward areas of use
• Must be able to use knives and other sharp instruments utilized in the preparations of food items and/or removing products from boxes
• This is medium work requiring good, corrected vision, hearing, lifting, carrying, stooping, kneeling, standing, reaching, pushing, pulling, and the ability to work on floors that sometimes become slippery