Guest Relations Associate

About the role

The Guest Relations Associate provides exceptional customer service to patients, families, and visitors by managing check-in and health screening processes at Children’s Hospital Colorado (CHCO) facilities. This role ensures all visitors are pre-approved, properly badged, and directed to the correct location.

Responsibilities

• Conducts mandatory health screenings for all visitors and records results in the Visitor Management System before allowing entry.
• Verifies visitor status and issues badges using the Visitor Management System.
• Serves as a welcoming representative of CHCO, delivering high-quality customer service to patients, families, visitors, and team members with professionalism and courtesy.
• Enforces hospital visitor policies; confirms authorized visitors in Epic and initiates the patient registration process when applicable.
• De-escalates challenging situations involving patients, families, or visitors and maintains a safe environment by following infection control protocols and keeping assigned areas clean.

Requirements

• High School diploma or GED.
• Minimum of one year of administrative/clerical experience in a customer service environment.
• A relevant Associate’s or Bachelor’s degree may substitute for the required experience on a year-for-year basis.

Pay

Hourly range: $18.26 to $27.40, dependent on applicant's relevant experience.

Schedule

Monday - Friday, 6:00 a.m. - 2:30 p.m.

Benefits

• Competitive pay and benefits package, including base pay and incentives.
• Paid time off, medical/dental/vision insurance, company-provided life and disability insurance.
• Paid parental leave, 403b employer match (retirement savings).
• Robust wellness program and access to professional development tools, including an education benefit.
• Annual employee bonus program based on organizational performance (paid the following April if goals are met).
• Annual base pay increases based on performance over the previous year.