Guest Experience Intern

Position Overview

The Guest Experience/Front Desk role is the first point of contact for clients, both in person and over the phone. This position keeps the facility running smoothly by staying on top of client communication, trainer scheduling, and day-to-day upkeep of the space.

Key Responsibilities

• Support a welcoming, professional client experience through strong in-person, phone, and written communication
• Develop customer service and relationship-management skills by engaging with clients, answering questions, and helping address their needs
• Maintain an organized, clean, and welcoming front desk and shared spaces
• Monitor and restock front desk and client amenities, including the Nesquik fridge
• Afford opportunities to learn more about the business and take on increased responsibility over time

Growth & Learning Opportunities

• Gain hands-on experience in client relations, business operations, and hospitality
• Learn how scheduling, communication, and facility operations contribute to overall client retention and satisfaction
• Build professional communication and problem-solving skills through daily interaction with clients, trainers, and team members
• Opportunities to take on additional projects and responsibilities based on performance, interests, and demonstrated initiative

Qualifications & Expectations

• Attitude: Proactive, detail-oriented, and reliable
• Communication Skills: Strong interpersonal and customer service skills, comfortable interacting with athletes, parents, and trainers
• Technical Skills: Comfortable learning and using MindBody
• Professionalism: Full attention on clients and facility upkeep at all times