Guest Experience Dispatcher

About the role

The Dispatcher plays a critical role in supporting daily Guest Experience operations by coordinating staffing assignments, monitoring operational coverage, communicating service needs, and providing real-time support to Ambassadors and Supervisors. This position serves as a central point of communication, ensuring efficient deployment of personnel while maintaining service standards and operational continuity throughout the airport.

Military Occupational Specialty Codes: 88H, 88M, 88N, LS, 0431, 2T2X1. Veterans and candidates with military experience are encouraged to apply.

Responsibilities

• Coordinate daily deployment of Guest Experience Ambassadors to assigned posts and operational areas.
• Monitor staffing levels and identify coverage gaps, call-offs, late arrivals, and operational disruptions.
• Communicate staffing changes, post assignments, and operational updates to Supervisors and Ambassadors.
• Maintain accurate records of attendance, schedule changes, breaks, and workforce movements.
• Assist with shift start-up procedures, employee check-in, and deployment activities.
• Track operational coverage throughout the day and recommend staffing adjustments as needed.
• Support Supervisors in managing service requests, passenger assistance needs, and special operational events.
• Monitor radio communications and respond professionally to operational inquiries.
• Escalate operational concerns, service issues, and staffing shortages to leadership in a timely manner.
• Maintain confidentiality regarding employee information and operational matters.
• Assist with the preparation of reports, staffing documentation, and operational records.
• Promote a positive work environment and support company service standards and culture.

Requirements

• Minimum of one (1) year of experience within Guest Experience Operations preferred.
• Demonstrated knowledge of airport operations, staffing assignments, and service expectations.
• Strong verbal and written communication skills.
• Ability to remain professional and composed during high-pressure situations.
• Excellent organizational and time-management skills.
• Proficiency with Microsoft Office applications, scheduling tools, and operational reporting systems.
• Ability to work independently while supporting team objectives.
• Reliable attendance and punctuality.

Preferred Qualifications

• Previous leadership, lead, coordinator, or dispatch experience.
• Experience working in a fast-paced operational environment.
• Familiarity with workforce scheduling and staffing management.

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.