Guest Experience Associate-Gainesville

Description

The Guest Experience Associate plays a key role in shaping each guest’s journey at the Garden. The primary function of this position is to be a frontline ambassador for the Garden with a main focus of creating enjoyable and positive experiences for all visitors.

Key Responsibilities

• Greet arriving visitors and welcome them to the Garden
• Gather feedback from visitors to share with management; work to problem solve daily issues as possible
• Process all admission Point of Sale (POS) transactions and functions, handle credit transactions with a high level of accuracy and according to established policies
• Promote and actively sell annual garden memberships
• Aid visitors with Gift Shop purchases
• Clean and stock Gift Shop as necessary
• Provide general information about the Garden and the Gainesville area
• Maintain brochure racks and cleanliness of visitor center area
• Aid with incoming phone calls, vendors, and visitors arriving for appointments with staff
• May work in the Garden directing and assisting visitors during an event

Requirements

• Prefer 1 year retail experience
• Strong customer service skills; experience working in a customer focused capacity
• Flexibility of schedule to work shifts including weekends, evenings and holidays
• Experience with POS systems and daily balancing of sales
• Multi-tasking and organizational abilities
• Flexibility and capability to adapt to changes in daily routine and visitor needs
• Basic math, computer skills required

Physical Requirements

• Intermittent standing and walking with extended periods of sitting at desk or working at point of sale computer
• Position requires visual acuity to read details presented on a computer screen
• Manual dexterity to operate a computer keyboard and card swipe reader
• Ability to lift up to 40 pounds

Mental Requirements

• Excellent organizational and time management skills
• Ability to effectively respond to multiple, changing and often conflicting priorities is essential
• Must be able to effectively interact with the general public of all dispositions and maintain a calm, friendly and pleasant demeanor at all times

ABG Core Values

• Conservation: We value natural resources and ecosystems, making choices with the long-term sustainability of our planet in mind.
• Excellence: We hold ourselves to high standards and expect commitment from each other to contribute to a positive image and reputation for the Garden.
• Inspiration: We inspire through the creation of an environment that supports imagination and expression of beauty, providing joy, delight, and a deeper appreciation of plants for everyone.
• Integrity: We demonstrate honesty, transparency, accountability, trustworthiness, and ethical behavior, exercising good judgment in our actions and communication.
• Respect: We value the diversity of our coworkers, volunteers, and guests, holding each other in the highest regard.