Guest Experience Associate-Gainesville

About the Role

The Guest Experience Associate plays a key role in shaping each guest’s journey at the Garden. As a frontline ambassador, this position focuses on creating enjoyable and positive experiences for all visitors through interactions at the entry admissions area and throughout the Garden.

Responsibilities

• Greet arriving visitors and welcome them to the Garden.
• Gather feedback from visitors to share with management; work to problem solve daily issues as possible.
• Process all admission Point of Sale (POS) transactions and functions, handle credit transactions with a high level of accuracy and according to established policies.
• Promote and actively sell annual garden memberships.
• Assist visitors with Gift Shop purchases.
• Clean and stock Gift Shop as necessary.
• Provide general information about the Garden and the Gainesville area.
• Maintain brochure racks and cleanliness of visitor center area.
• Assist with incoming phone calls, vendors, and visitors arriving for appointments with staff.
• May work in the Garden directing and assisting visitors during an event.

Requirements

• Prefer 1 year of retail experience.
• Strong customer service skills; experience working in a customer-focused capacity.
• Flexibility of schedule to work shifts including weekends, evenings, and holidays.
• Experience with POS systems and daily balancing of sales.
• Multi-tasking and organizational abilities.
• Flexibility and capability to adapt to changes in daily routine and visitor needs.
• Basic math and computer skills.

Physical Requirements

• Intermittent standing and walking with extended periods of sitting at a desk or working at a point-of-sale computer.
• Visual acuity to read details presented on a computer screen.
• Manual dexterity to operate a computer keyboard and card swipe reader.
• Ability to lift up to 40 pounds.

Mental Requirements

• Excellent organizational and time management skills.
• Ability to effectively respond to multiple, changing, and often conflicting priorities.
• Must be able to effectively interact with the general public of all dispositions and maintain a calm, friendly, and pleasant demeanor at all times.

Core Values

• Conservation: We value natural resources and ecosystems, making choices with the long-term sustainability of our planet in mind.
• Excellence: We hold ourselves to high standards and expect commitment from each other to contribute to a positive image and reputation for the Garden.
• Inspiration: We inspire through the creation of an environment that supports imagination and expression of beauty, providing joy, delight, and a deeper appreciation of plants for everyone.
• Integrity: We demonstrate honesty, transparency, accountability, trustworthiness, and ethical behavior, exercising good judgment in our actions and communication.
• Respect: We value the diversity of our coworkers, volunteers, and guests, holding each other in the highest regard.