Guest Experience Associate - Entertainment Venue

Overview

Guest Experience Associates are the life of Level99 and bring the fun! They are dedicated to showcasing the Level99 concept, delivering the ultimate in guest experience, and developing relationships all while maintaining a fun, clean, and safe environment. They are passionate about meeting guest needs before being asked and are always promoting the Level99 brand.

Responsibilities

• Prioritizes the guest experience by providing tours, answering questions, enforcing guest safety, and offering playful interactions with players.
• Helps with the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue.
• Provides authentic, fun, approachable, and humble interpersonal interactions and shows up on time daily to provide best-in-class service.
• Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization.
• Aids with operations, including shift tasks, hands-on guest service, proper facilities upkeep, and daily cleaning.
• Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitors and communicates any noticeable risks to guest’s health and welfare to a supervisor.
• Assists with venue opening and closing tasks as assigned.
• Performs other duties as assigned.

Must-have Skills

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends, and holidays.
• Able to work eight-hour-plus shifts, plus ability to stand, sit, squat, or walk for extended periods of time, walk up and down stairs.
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
• Able to work well under pressure in a fast-paced, ever-changing work environment.
• Strong verbal and written communication skills.
• Understands, utilizes, and embraces new technology and its implementation into our operation.
• A team player with a positive, joyful, upbeat, and energetic attitude.

Desirable (but Not Necessary) Skills & Experience

• Minimum 1 year experience working directly with guests or customers.
• Strong public speaking or performance experience.
• Retail Sales Associate experience preferred but not required.