Guest Experience Ambassador

Responsibilities

• Operate engaging and well-organized product sampling stations
• Introduce guests to farm-made and locally sourced products
• Explain product ingredients, preparation methods, uses, and farm connections
• Recommend retail, bakery, food, and beverage products based on guest interests
• Share information about the farm's history, culture, attractions, events, and seasonal offerings
• Encourage satisfied guests to leave online reviews and provide feedback
• Direct guests to different areas of the farm and help them plan their visit
• Support promotions, product launches, special events, and high-traffic weekends
• Track samples distributed, products sold, reviews collected, and guest feedback
• Communicate common questions, product reactions, and sales opportunities to management
• Assist retail and food-and-beverage teams during busy periods when needed
• Follow all food-safety, sanitation, and accident-prevention procedures

Measures of Success

• Sales and product movement associated with sampling and recommendations
• Guest reviews and feedback collected
• Quality and quantity of guest interactions
• Knowledge of Hidden Valley Orchards' products, history, and activities
• Cleanliness, organization, and presentation of sampling areas
• Reliability, initiative, and consistent weekend availability
• Contribution to a welcoming and memorable guest experience

Experience and Qualifications

• Experience in hospitality, sampling, retail sales, food service, promotions, or customer service is preferred
• Friendly, confident, and comfortable approaching and speaking with guests
• Strong communication and storytelling skills
• Enthusiasm for local food, agriculture, farm products, and seasonal experiences
• Ability to learn detailed product and farm information
• Comfortable making recommendations and helping drive sales
• Able to work independently while collaborating with multiple farm departments
• Dependable and able to maintain a positive attitude during busy or unexpected situations

Requirements

• Key Competencies: Hospitality, Communication, Initiative, Composure, Adaptability, Sales Orientation
• Physical Requirements: Ability to stand and move throughout the farm for extended periods, ability to work indoors and outdoors in changing seasonal conditions, regular bending, reaching, carrying, and setting up sampling materials, ability to lift and carry up to 30 pounds, sufficient hearing and vision to communicate with guests, monitor sampling areas, and read product information

Schedule

Consistent Friday, Saturday, and Sunday availability is required
Seasonal and weekend-focused position
Additional hours may be available during holidays, festivals, and special events

Benefits

• Compensation: $20-$30 per hour, based on experience, availability, and demonstrated ability to engage guests and support sales