Guest Experience Ambassador

Job Summary

The Receptionist serves as the front-of-house ambassador and first point of contact for MGX’s New York office. This role is responsible for delivering a professional, polished, and hospitality-driven experience for all visitors, employees, and stakeholders while ensuring seamless reception operations and communication flow.

Essential Duties and Responsibilities

• Greet and welcome all guests with genuine warmth, professionalism and efficiency ensuring they feel comfortable and well cared for
• Manage visitor access, registration, and badging in accordance with office protocols
• Operate and manage the switchboard, handling incoming calls and inquiries promptly and accurately
• Cookmail, courier services, and deliveries
• Maintain a clean, organized, and client-ready reception area at all times
• Serve as a central point of communication for front-of-house activities
• Support meeting logistics, visitor coordination, and day-to-day office operations
• Uphold MGX and Rapport brand standards through professional appearance, demeanor, and service delivery

Qualifications

• 1–3 years of experience in reception, hospitality, or customer service roles
• Strong verbal and written communication skills
• Professional presentation with a polished and service-oriented demeanor
• Able to multitask, prioritize, and remain composed in a fast-paced environment
• Strong organizational skills and attention to detail

Compass Group is an equal opportunity employer.