Guest Experience Ambassador
About the location
Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.
About the role
The Guest Experience Ambassador is an integral part of the Front Office Team, and reports to the Assistant Guest Experience Manager. This department is the first and last impression. Understanding the Four Seasons guests, their preferences, and what is required to make their stays personalized, seamless and memorable is most important in this role. It requires a passion for delivering the best-in-class service, creativity, organization and knowing how to deliver on even the most challenging and unique requests.
What you will do
- Anticipate arrivals and prepare for departures
- Manage transportation requests
- Communicate effectively with all departments on guests' stays, previous experiences and important information
- Connect with Elite guests, high-profile individuals, and guests requiring special attention, ensure Elite guest protocols for arrival are consistently executed
- Find opportunities to create a more personalized stay, or to be able to surpass the guest expectations
What you will bring
- Previous front office experience in a luxury environment
- Organization skills, operation knowledge and effective communication
- Creative and resourceful problem-solving skills
What we offer
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
- Complimentary Parking
Schedule
Full Time (Days, evenings, weekends and holidays).