Guest Experience Ambassador

About the role

Guest Experience Ambassadors provide guests with a consistent, positive, and friendly experience at Highmark Stadium. Ambassadors serve as a welcoming, approachable, and knowledgeable presence throughout the stadium, offering accurate directions and event-specific information. The role ensures a safe, clean, comfortable, and family-friendly environment for all guests.

Responsibilities

• Greet guests upon arrival and provide a friendly welcome and fond farewell.
• Promote and share information about Fan Experience programs offered in the stadium.
• Provide accurate, detailed directions to and from stadium locations, including seating areas, restrooms, merchandise, and food & beverage areas.
• Share information regarding security screening procedures, general stadium policies, mobile ticketing, and game-day programs or event-specific experiences.
• Distribute giveaway and promotional items to guests as directed.
• Monitor assigned areas for cleanliness and safety, reporting necessary items to Event Command.
• Resolve guest concerns and situations effectively in conjunction with Stadium Security and Guest Experience Supervisors.
• Assist guests with lost & found item inquiries and claims.
• Assist guests with accessible service transportation communication, demonstrating a clear understanding of services provided.
• Perform all other duties as assigned.

Requirements

• Strong verbal and/or non-verbal communication skills.
• Friendly, engaging, and service-oriented demeanor.
• Quick learner with the ability to adapt to different situations.
• Team-oriented mindset.
• Must be 18 years of age or older and successfully pass a background check.

Preferred Skills

• Prior customer service experience.
• Ability to understand and utilize technology, including iPads, iPhones, laptops, and radios.

Physical Requirements

• Ability to walk long distances, climb stairs, and stand for 6 hours or more.
• Ability to work outdoors in all weather conditions for 6 hours or more.
• Ability to work effectively in a high-noise environment.
• Ability to verbally communicate with fans, staff, and partners.
• Ability to navigate large venue spaces.

Job Expectations

• Attend mandatory training classes, all Buffalo Bills home games, and additional events as required.
• Ability to work in a fast-paced, high-stress environment.
• Must have reliable transportation to and from Highmark Stadium.
• Must be able to work weekends, nights, and holidays when required.

Pay

$18.00 an hour.