Guest Experience Ambassador

Company Overview

NEXDINE Hospitality’s family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic.

Job Details

Location: Hutchinson, KS

Schedule: Varies

Hours: Part Time/Full Time

Pay

Hourly rate: $13.00 – $13.50 per hour

Pay frequency: Weekly – Direct Deposit

Benefits

• Health, Dental & Vision Insurance
• Company-Paid Life Insurance
• 401(k) Savings Plan
• Paid Time Off: Vacation, Holiday, Sick Time
• Employee Assistance Program (EAP)
• Career Growth Opportunities
• Various Employee Perks and Rewards

Job Summary

The Server/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best‑in‑class dining experience to residents, colleagues, and guests by ensuring exemplary service.

Responsibilities

• Cascade a spirit of hospitality in all dealings with residents, colleagues, and guests.
• Lead service of food or beverages to residents and prepare or serve specialty diets and dishes as required.
• Engage with residents to obtain orders for food or beverages while fully articulating daily menu offerings.
• Explain menu items, describing ingredients and cooking methods.
• Ensure residents are satisfied with all aspects of service and communicate any customer service issues to the supervisor.
• Check residents’ diets, likes, and dislikes to satisfy requirements.
• Assist with set‑up and breakdown of all scheduled meal periods.
• Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
• Perform cleaning duties, including sweeping, mopping, tidying service stations, clearing tables, and taking out trash.
• May wash pots, pans, dishes, utensils, or other cooking equipment.
• May assist culinary staff at various stations as directed.
• Provide excellent customer service by being attentive, approachable, greeting, and thanking customers.
• May perform other duties and responsibilities as assigned.

Work Environment

The role operates in a kitchen environment where employees may be exposed to and required to operate equipment such as ovens, stoves, dishwashers, slicers, coffee machines, steamers, mixers, and chef’s knives. The team member is frequently exposed to heat, steam, fire, and noise.

Physical Demands

The position may require sitting, reaching, bending, kneeling, stooping, climbing, and pushing, pulling, or lifting items weighing 40 pounds or less. Employees may be required to stand for long periods. The role requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.

Qualifications

• High school diploma or equivalent.
• Previous experience in food service.
• Previous customer service experience.