Guest Correspondence Ambassador

What You Get To Do

• Work in a team environment and interact with others in a professional manner
• Absorb Guest Correspondence Supervisor with various special projects
• Become an advocate for the company in social media spaces, engaging in dialogues and answering questions that support company initiatives
• Monitor and update multiple park social media outlets for content and accuracy, reply to guest inquiries in a real time environment, and coordinate park responses
• Actively seek to change negative guest sentiment through strategically engaging with the social followings and providing value-based concern resolution
• Develop organizational elements in order to implement a proactive process for capturing happy, loyal guest online reviews
• Correspond with guests regarding their visit to our parks through email, phone, written, online, and face to face dialogue
• Maintain content and continuously update ride wait times for in park mobile app
• Absorb as needed with new web, mobile and app development and management
• Liaison with Operations staff on digital strategies, initiatives, reviews, issues, etc.
• Maintain daily paperwork, records of guest correspondence and provide analysis to senior leadership
• Monitor weather and communicate weather conditions to all departments, maintaining accurate logs and records as it relates to changing weather codes
• Perform other duties as assigned

What It Takes To Succeed

• Be at least 18 years old
• Have a High School diploma or GED
• Have excellent negotiating and communication skills (written and oral) with an ability to adapt communication style to a number of different audiences
• Be proficient in Microsoft Office applications
• Have strong guest relations skills
• Have a professional demeanor
• Have strong technical aptitude including understanding or ability to learn multiple content management systems and digital suites
• Able to use analytical skills to troubleshoot issues with guest pass member account(s), mobile app issues, and website issues
• Enthusiastic, confident performer and team player with the ability and passion to work in a demanding and fast paced environment
• Able to manage and prioritize diverse projects
• Valid Driver's License and ability to meet company driving guidelines, preferred
• Be able to work up to 28 hours per week with a flexible schedule including weekends, evenings, and holidays
• Willing to transfer to other Operations positions in event of CDC recommendations

The perks of the position

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways