Guest Concierge Lead

Company: The Wright Center for Women's Health Industry: Level: Experienced Job Family: Location: Naperville, IL Compensation: About Us For More Information: website: thewrightobgyn.com email: recruiting@thwrightobgyn.com phone number: (630) 687-9595 Facebook Created with Sketch. Instagram Youtube photo_library +1 Photo Share Created with bin/sketchtool. Close Created with Sketch. Facebook Created with Sketch. Twitter Created with Sketch. LinkedIn Created with Sketch. Email Created with Sketch. Overview 48_Leadership Created with Sketch. Leadership Once mastered, you will step into the Guest Concierge Lead position, positioned directly under the Director of Front of House Operations, with a focus on ensuring that daily guest experiences and front desk operations are seamless, consistent, and delivered at the highest standard. As the Guest Concierge Lead, you will be both a mentor and subject matter expert for the FOH team. 48_Culture Created with Sketch. Culture This role begins with hands-on experience as a Guest Concierge to fully learn our systems, culture, and guest experience philosophy from the ground up. 48_Scheduling Created with Sketch. Scheduling Along with Scheduling and reception duties, you will manage scheduling, maintain and refine FOH SOPs, oversee FOH data and reporting, and ensure all front desk processes support our mission of exceeding guest expectations. 48_Marketing Created with Sketch. Join We are seeking a proactive, detail-oriented, and people-focused individual to join our team as a Guest Concierge with the clear trajectory of advancing into the Guest Concierge Lead role. Responsibilities 48_Quality Assurance Created with Sketch. Quality Assurance Ensure adherence to FOH Standard Operating Procedures (SOPs) and continuously improve them for efficiency and guest satisfaction. Monitor daily FOH workflow and adjust as needed to ensure smooth operations and exceptional guest experience. 48_Leadership Created with Sketch. Leadership Responsibilities (Phase 2: Guest Concierge Lead). Lead the FOH Guest Concierge team, serving as the primary point of guidance and mentorship. 48_Maintenance Created with Sketch. Maintenance Maintain a clean, welcoming, and efficient front desk environment. Maintain and oversee FOH staff schedule, ensuring proper coverage during all operating hours. 48_Performance Created with Sketch. Performance Continue to perform core Guest Concierge responsibilities (scheduling, reception, phone coverage, guest check-in/out, and other daily FOH duties) to model excellence and support the team. 48_Operations Created with Sketch. Operations Partner closely with the Director of FOH Operations to align day-to-day activities with strategic goals. 48_Management Created with Sketch. Management Manage check-ins, scheduling, and front desk operations with attention to detail. 48_Teamwork Created with Sketch. Teamwork Participate in weekly Level 10 meetings as part of our EOS structure. 48_ Professional Services Created with Sketch. Deliver Deliver world-class concierge-style service to all guests. 48_Human Resources Created with Sketch. Assist Answer phones, assist guests, and ensure smooth daily operations. 48_Training Created with Sketch. Training Train and develop staff to consistently uphold practice standards and guest service excellence. 48_Analyze Created with Sketch. Analysis Provide insights to the Director of FOH Operations to drive continuous improvement initiatives. 48_ Professional Services Created with Sketch. Collect Collect, track, and analyze FOH operational data. Requirements 48_Experience Created with Sketch. Experience Previous experience in a lead or supervisory role within healthcare, hospitality, or a concierge-style service environment. Front desk or guest services experience (medical office preferred). Experience in a healthcare or medical practice environment is strongly preferred. 48_Knowledge Created with Sketch. Skills Skills/Qualifications:. 48_Management Created with Sketch. Management Highly organized, detail-oriented, and able to manage multiple priorities. 48_Leadership Created with Sketch. Leadership Strong leadership, coaching, and team development abilities. 48_Technology Created with Sketch. Technology Comfort with technology and computer applications, including EMRs and phone systems. 48_Communication Created with Sketch. Communication Excellent communication and interpersonal skills with a focus on guest-centered service. 48_Analyze Created with Sketch. Analysis Ability to analyze operational data and provide actionable insights. For More Information: website: thewrightobgyn.com email: recruiting@thwrightobgyn.com phone number: (630) 687-9595 Facebook Created with Sketch. Instagram Youtube photo_library +1 Photo