Concierge Lead

About the role

Acknowledge and greet all residents, guests and team members with utmost courtesy and urgency.
Ensure visitors sign in; validate nature of their visit and notify resident or team member of the visitor.
Answer phones and other communication devices promptly and transfer messages to the appropriate party.
Clearly communicate emergency information including fire, severe weather, missing person) to residents, guests and team members using community procedure.
Receive and ensure distribution of mail and other deliveries to the appropriate residents or department.
Be knowledgeable of local current attractions or events and offer recommendations and personal services that may include, but not limited to, restaurant reservations, recreation requests, doctor appointments, floral orders, dry cleaning, etc., for residents and visiting guests.
Remind residents of scheduled reservations and other events.
Assist residents with sign-up sheets and filling out community forms such as regular community bus routes, special transportation requests as provided at each community and room set ups for gatherings.
Responsible for accepting reservations for use of rooms and for guest rooms per Community procedure.
Receive inquiries and release information in accordance with established policies and procedures.
Comply with HIPAA regulations surrounding handling and communication of medical and financial information.
Ensure guests/visitors abide by existing rules and refuse move-in to persons, as directed.
Call Safety and Security Officer when assistance is needed. In absence of safety and security team, direct vendors and emergency vehicle drivers as needed.

Responsibilities

• Acknowledge and greet all residents, guests and team members with utmost courtesy and urgency.
• Ensure visitors sign in; validate nature of their visit and notify resident or team member of the visitor.
• Answer phones and other communication devices promptly and transfer messages to the appropriate party.
• Clearly communicate emergency information including fire, severe weather, missing person) to residents, guests and team members using community procedure.
• Receive and ensure distribution of mail and other deliveries to the appropriate residents or department.
• Be knowledgeable of local current attractions or events and offer recommendations and personal services that may include, but not limited to, restaurant reservations, recreation requests, doctor appointments, floral orders, dry cleaning, etc., for residents and visiting guests.
• Remind residents of scheduled reservations and other events.
• Assist residents with sign-up sheets and filling out community forms such as regular community bus routes, special transportation requests as provided at each community and room set ups for gatherings.
• Responsible for accepting reservations for use of rooms and for guest rooms per Community procedure.
• Receive inquiries and release information in accordance with established policies and procedures.
• Comply with HIPAA regulations surrounding handling and communication of medical and financial information.
• Ensure guests/visitors abide by existing rules and refuse move-in to persons, as directed.
• Call Safety and Security Officer when assistance is needed. In absence of safety and security team, direct vendors and emergency vehicle drivers as needed.

Requirements

• A high school diploma or equivalent required.
• Hospitality or customer service experience preferred.
• Customer service experience required.
• A willingness to learn.

Qualifications

• High school diploma or equivalent required.
• Hospitality or customer service experience preferred.
• Customer service experience required.
• A willingness to learn.

Skills

• Excellent communication skills.
• Knowledge of local attractions and events.
• Ability to handle emergencies.
• Attention to detail.
• Customer service orientation.

Benefits

• Compliance with HIPAA regulations.
• Opportunity to make a lasting impact.
• Professional growth within a mission-driven organization.

Pay

$17.76 - $24.42 hourly.

Schedule

Hours vary based on shift requirements.