Lead Concierge

Position Summary

Southern Land Company, a national real estate development and construction firm, is seeking a full-time Lead Concierge to join their dynamic team in Philadelphia, PA. Josephine is offering an exciting opportunity for an individual passionate about providing world-class customer service.

Primary Responsibilities

• Serve as the primary point of contact for residents, guests, vendors, and visitors, providing a welcoming, elevated, and personalized experience at all times.
• Deliver world-class customer service by anticipating resident needs, responding promptly to requests, and creating meaningful interactions that enhance the overall living experience.
• Lead by example and uphold the highest standards of hospitality, professionalism, and service excellence.
• Provide daily direction, coaching, and support to concierge team members to ensure consistent service standards and operational efficiency.
• Maintain thorough knowledge of community amenities, resident services, policies, procedures, and local Philadelphia offerings to provide informed recommendations and assistance.
• Manage resident requests and service needs with urgency, accuracy, and follow-through, ensuring issues are resolved promptly and effectively.
• Build strong relationships with residents by recognizing preferences, celebrating milestones, and delivering thoughtful, personalized service.
• Coordinate and assist with resident events, community programming, and special experiences designed to foster engagement and connection.
• Maintain a polished and professional appearance while ensuring the lobby and concierge areas remain welcoming, organized, and reflective of the luxury community environment.
• Assist with package management, guest registration, access control procedures, and coordination with vendors and service providers.
• Monitor building activity and communicate relevant information to the property management team.
• Handle sensitive resident information with discretion and maintain confidentiality at all times.
• Support emergency response procedures and assist with communication during building incidents or service disruptions.
• Provide administrative support and complete special projects as assigned by the Community Manager.

Qualifications

• Exceptional verbal and written communication skills with the ability to interact professionally with residents, vendors, and team members.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Demonstrated ability to work independently, exercise sound judgment, and take initiative.
• A proactive, solutions-oriented mindset with a strong commitment to exceeding expectations.
• Excellent attention to detail and the ability to maintain accuracy while managing competing priorities.
• Proficiency with basic computer applications and the ability to quickly learn new software systems.
• Availability to work a flexible schedule, including weekends, holidays, and occasional special events as needed.
• Passionate about hospitality and creating exceptional resident experiences.
• A natural leader who inspires confidence and teamwork.
• Highly organized, dependable, and accountable.
• Professional, polished, and comfortable interacting with a discerning clientele.
• Energetic, approachable, and committed to building a strong sense of community.

Education and Experience

• A high school diploma or GED is required.
• Prior experience in luxury hospitality, residential property management, hotels, private clubs, or a customer-focused service environment is preferred.
• Previous leadership or supervisory experience is strongly preferred.