GTM Strategy/Operations Associate

What you'll do

• Own recurring operational processes that support the global Channels & Alliances organization, ensuring execution is timely, accurate, and scalable.
• Build, maintain, and enhance Salesforce reports and dashboards to provide visibility into pipeline, partner performance, and other key business metrics.
• Partner with C&A, Revenue Operations, Systems, Sales, and other cross-functional teams to improve operational workflows, resolve business issues, and ensure data integrity across systems.
• Cook up coordination with and evaluation of external vendors to support operational processes, systems enhancements, and business initiatives.
• Create and maintain process documentation, playbooks, and standard operating procedures to improve consistency and scalability across the organization.
• Identify opportunities to automate manual processes and leverage AI-enabled tools to improve operational efficiency and reduce administrative work.
• Serve as a trusted operational resource for the Channels & Alliances organization, balancing multiple priorities while delivering high-quality support to stakeholders across the business.

Who you are

• Bachelor's degree.
• 2–4 years of experience in Business Operations, Sales Operations, Revenue Operations, GTM Operations, Strategy & Operations, or a similar operational role, preferably within a SaaS or high-growth technology company.
• Experience building and maintaining Salesforce reports and dashboards, with a strong understanding of CRM data and reporting best practices.
• Strong analytical skills with experience using Excel or Google Sheets to organize data, identify trends, and support business decisions.
• Experience working with business systems and operational tooling, with the ability to quickly learn new platforms and support system enhancements.
• Excellent organizational skills with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to collaborate effectively across technical and business teams.
• Demonstrated ownership and accountability, with a track record of improving operational processes and driving projects to completion.

Bonus points

• Experience supporting Channels & Alliances/Partnerships organizations.
• Experience working with third-party vendors or technology providers to implement or improve business processes.
• Familiarity with workflow automation, AI/LLM tools, or no-code automation platforms.