GTM Operations Associate

About Us

Gather is building the all-in-one work communication tool - think of it as a Zoom and Slack replacement, with a culture layer that can't be matched by any remote work tool on the market. We're uniquely positioned in this space, hosting tens of thousands of users and over one million hours of conversation each week. Our customers range from Fortune 500 companies to startups, across a wide variety of industries. We have unprecedented access to rich data across communication, collaboration, and work processes, as well as the resources to truly understand how work is done. Our mission is simple - make remote work fun, and foster collaboration and connection regardless of physical location.

Role Overview

Through word of mouth alone, Gather has spread to thousands of remote-first companies. Our customers are diverse across sizes, geographies, industries, and missions, making this a truly unique opportunity for a customer-facing member of our team. We're a small, scrappy team focused on building a sustainable business. That means every person on the team has an outsized impact on both our customers and our business!

Where You Will Make an Impact

• Support customers throughout their journey, from initial onboarding to renewals and ongoing success.
• Own and navigate the GTM tech stack including Hubspot, Stripe, and other internal admin tools.
• Build your customer-facing skills by learning how to successfully conduct calls, live demonstrations, and implementation sessions.
• Help investigate customer billing questions, subscription changes, invoices, and payment issues.
• Ensure data accuracy across customer records and account details in our CRM, HubSpot.
• Partner with Product, Engineering and Support to resolve customer issues quickly.
• Identify opportunities to improve internal processes and customer experience.
• Capture customer insights to help shape our product and GTM strategy.
• Provide high-impact support across operations, sales, customer support, documentation, and/or special projects.

What You Bring

• 1–3 years of experience at a B2B SaaS or tech company in Customer Success, Sales, Account Management, Revenue Operations, Support, and/or a similar customer-facing role.
• A strong bias for action and track record of following through on commitments from start to finish.
• Hands-on experience with HubSpot and familiarity with Stripe (or similar digital billing system).
• Excellent written and verbal communication skills.
• Quick to learn, adopt, and master new systems and tools.
• Strong organizational skills with high attention to detail.
• Excitement for an evolving startup environment, where every day presents new opportunities.
• Curious, resourceful, and eager to learn.
• Fluency in Portuguese is a strong plus. Fluency in Spanish is also a plus but not required.

What You Get

• US Salary Range: $75,000 - $95,000 annually.
• Competitive compensation including benefits and bonuses.
• Comprehensive medical, dental, and vision insurance for employees and their dependents.
• 401k and matching program.
• Generous PTO policy and Gather days to recharge.
• Monthly meal stipend to keep you nourished.
• Remote work, education, and wellness stipend.
• The opportunity to join a passionate team in making remote work fun!