GSOC Team Lead

About the role

Lead a high-performing Global Security Operations Center (GSOC) team at the forefront of protecting the organization's people, operations, and reputation worldwide. In this role, you will oversee 24/7/365 security intelligence operations, mentor and develop analysts, and drive continuous improvement across processes, technologies, and operational capabilities. You will provide strategic guidance during global incidents, deliver executive-level briefings, and ensure timely, actionable intelligence reaches key decision-makers. This is an opportunity for a dynamic security leader to shape the future of a critical global function while working closely with senior leaders and cross-functional stakeholders across the organization.

Responsibilities

• Supervise the Global Security Operations Center (GSOC) team, overseeing onboarding, training, quality assurance and scheduling to maintain continuous 24/7/365 operational excellence.
• Monitor global events in real time, such as national disasters, civil unrest and geopolitical threats, assessing their potential impact on the client's global workforce and operations.
• Review and refine intelligence products, alerts and reports to ensure clarity, relevance and strategic value for executive-level stakeholders.
• Optimize workflows, identify gaps and implement solutions that enhance efficiency, accuracy and responsiveness across GSOC operations.
• Deliver detailed situational briefings and updates to senior global security leadership with confidence and authority.
• Lead the development and implementation of GSOC standard operating procedures (SOPs), best practices and new technologies to advance operational capabilities.
• Coordinate and participate in training initiatives and exercises to ensure team readiness and compliance with protocols.
• Drive collaboration with cross-functional business partners and other global security professionals in support of the GSOC's 24/7/365 operations.
• Spearhead the adoption of new services, tools and technologies that improve intelligence gathering, communication and operational performance.

Requirements

• Bachelor's degree in international relations, history, political science, criminal justice or related areas of study.
• 7-10 years of experience in intelligence analysis, threat monitoring and threat assessments.
• Proven experience managing a team in a GSOC or emergency response environment.
• Experience working with global risk intelligence and incident response software.
• Proven ability to accurately draw conclusions by synthesizing raw data and information from multiple, unrelated sources into a finished comprehensive product.
• Strong oral and written communication skills.
• Experience evaluating open-source information (media, social media and unclassified information) to conduct incident analysis.
• Experience with emergency mass notification systems.
• Experience with travel risk management software platforms.

Benefits

• Medical Benefits
• Prescription Benefits
• Flexible Spending Account (FSA)
• Dental Benefits
• Vision Benefits
• Life and AD&D Insurance
• Voluntary Life and AD&D Insurance
• Disability Benefits
• Voluntary Benefits
• 401(k) Retirement Plan
• Nationwide Pet Insurance
• Employee Assistance Program

Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together—in the office and with our clients—while continuing to support flexible and remote working.

Pay

The base salary range for this position is $110,000–$120,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience. Control Risks operates a discretionary bonus scheme that incentivizes and rewards individuals based on company and individual performance.