GSOC Lead

Responsibilities

• Shift Leadership & Operational Oversight
• Serve as the on-shift decision-making authority for all GSOC operations.
• Direct and manage GSOC Analysts during assigned shift.
• Ensure adherence to SOPs, SLAs, and escalation protocols.
• Conduct shift briefings, passdowns, and operational alignment reviews.
• Maintain continuous oversight of life-safety monitoring and crisis tracking.
• Conduct periodic audits of active monitoring streams and operator workflows.
• Ensure completion of required training modules and facilitate shift-based drills.
• Incident Command & Escalation Management
• Lead coordination of complex or high-impact incidents (e.g., Threat-to-Life, geopolitical crises, severe weather, facility emergencies).
• Make real-time risk-based decisions regarding escalation to SIE stakeholders, field security teams, or executive leadership.
• Oversee TTL incidents, emergency badge access requests, and high-risk personnel safety situations.
• Ensure appropriate documentation, tracking, and follow-through critical incidents.
• Liaise with emergency services, regional security managers, and corporate stakeholders as required.
• Risk Intelligence & Monitoring Oversight
• Oversee global threat monitoring conducted by Analysts using approved intelligence platforms (Factal, Everbridge/VCC, ISOS, etc.).
• Validate threat assessments for credibility, severity, and business impact.
• Provide analytical guidance during evolving global events.
• Ensure timely dissemination of life-safety communications prior to release.

Requirements

• Minimum Qualifications:
• 2+ years of experience in a GSOC, security operations, intelligence analysis, or risk monitoring role.
• Demonstrated experience leading shifts or coordinating complex security incidents.
• Strong understanding of global threat landscapes (crime, civil unrest, geopolitical risk, natural disasters, targeted violence).
• Proven ability to make independent operational decisions under pressure.
• Advanced written and verbal communication skills.
• Preferred Qualifications:
• Experience supporting a global corporate or technology/media organization.
• Prior use of platforms such as Factal, Everbridge, Ontic, ISOS, CCURE, Exacq, or similar systems.
• Bachelor’s degree in security studies, criminal justice, international relations, or related field (or equivalent experience).
• Expert-level ability to utilize OSINT, social media platforms, and intelligence tools to identify threats.

Qualifications

• Required: 2+ years of experience in a GSOC, security operations, intelligence analysis, or risk monitoring role.
• Required: Demonstrated experience leading shifts or coordinating complex security incidents.
• Required: Strong understanding of global threat landscapes (crime, civil unrest, geopolitical risk, natural disasters, targeted violence).
• Required: Proven ability to make independent operational decisions under pressure.
• Required: Advanced written and verbal communication skills.
• Preferred: Experience supporting a global corporate or technology/media organization.
• Preferred: Prior use of platforms such as Factal, Everbridge, Ontic, ISOS, CCURE, Exacq, or similar systems.
• Preferred: Bachelor’s degree in security studies, criminal justice, international relations, or related field (or equivalent experience).
• Preferred: Expert-level ability to utilize OSINT, social media platforms, and intelligence tools to identify threats.