GSOC Lead Operator

About the role

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Responsibilities

• Maintain a secure environment for employees, clients, and partners by monitoring alarms, CCTV, responding to life safety incidents, and dispatching security officers, ERT, police, fire, and EMS personnel as needed.
• Manage and handle situations of a sensitive nature while maintaining company confidentiality and information security practices.
• Create dispatch records for each officer deployed during your shift, and initiate incident reports and work orders as needed.
• Collaborate with the Emergency Response Team (ERT) and monitor threat and risk intelligence sources to support all events and incidents that impact or potentially impact operations, facilities, and employees globally.
• Troubleshoot technical issues with security systems, including CCTV and access control, to ensure proper functionality.
• Actively participate in projects related to the GSOC role, providing input and guidance or taking full ownership of initiatives based on individual expertise and capabilities.
• Monitor live AB4 body camera footage.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree in security management, Criminal Justice, or a related field preferred.
• 1-3 years of experience in security operations, law enforcement, or related fields.
• Possess a Remote Pilot Certificate (Part 107) &/or be able to possess within 120 days of hire.
• Familiarity with security CCTV monitoring systems and protocols.
• Able to manage multiple lines of communication and multitask.
• Basic proficiency with surveillance and alarm systems.
• Strong verbal and written communication skills for clear incident documentation and reporting.
• Strong communication and interpersonal skills, with a professional demeanor in all interactions.
• Proven ability to maintain composure and professionalism in high-pressure situations.

Preferred Qualifications

• Advanced degree in Security Management, Criminal Justice, or a related field.
• 3-5 years of experience in a GSOC, corporate security, or a similar role.
• Experience in incident response and crisis management.
• Knowledge of physical security protocols and procedures.
• Strong analytical and critical thinking skills.
• Understanding of global security challenges and cultural sensitivity for operating in diverse environments.