Lead GSOC Communications Systems Operator

Trace Systems is seeking a Lead Government Security Operations Center (GSOC) Communications Systems Operator Liaison to provide 24/7 mission support for Executive Aircraft. This role serves as the senior operational interface among GSOC leadership, airborne Communications Systems Operators, technical teams, and commercial satellite communications providers. The associated project is currently in the proposal stage.

Responsibilities

• Lead continuous GSOC communications support and maintain 100 percent staffing coverage, 24 hours per day, 365 days per year.
• Track Executive Aircraft in flight and coordinate response to communications issues and incident calls.
• Support trend-analysis activities using Command and Control tools and approved collaboration platforms, including Mattermost.
• Provide GSOC leadership with expert guidance on Mission Communications Systems aboard C-32, C-40, and C-37 Executive Aircraft.
• Offer expert troubleshooting guidance to airborne Communications Systems Operators during MCS anomalies and outages.
• Review GSOC flight-monitoring solutions and recommend improvements to web-based capabilities supplied by commercial SATCOM providers.
• Lead shift handoffs, escalation, operational reporting, knowledge transfer, and coordination with engineering and incident-response teams.

Requirements

• Active, in-scope US Government-issued Top Secret clearance (minimum); higher-level eligibility may be required based on assigned access.
• US Citizenship is required due to the nature of the work and contract requirements.
• Must meet applicable DoD 8140 qualification requirements for the assigned work role (411 Technical Support Specialist, Proficiency Level: Advanced). Qualifications may be met through education, military training, certifications, or a combination thereof.
• 5+ years of operational communications, command-and-control, airborne communications, SATCOM, or network operations experience.
• Demonstrated experience leading shift-based operational support and coordinating real-time incident response.
• Experience with C-32, C-40, C-37, Mission Communications Systems, executive airlift, COMSATCOM, or GSOC operations.
• Ability to interpret technical information and guide operators during high-priority mission events.
• Ability to work assigned shifts, weekends, and federal holidays in support of 24/7/365 mission operations.
• Strong verbal and written communication skills, with the ability to coordinate effectively with technical and non-technical personnel.
• Ability to work in a secure DoD environment and comply with applicable Air Force, installation, and program security requirements.

Qualifications

• Qualifying credentials include a Master’s or Ph.D. in Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, or Software Engineering, or completion of relevant military training.
• Qualifying certifications may include Security+, CASP+, CCNP Security, CISA, FITSP-O, SSCP, or other DoD 8140-approved certifications. Higher proficiency-level or equivalent certifications may also be accepted.
• High school diploma or equivalent required; bachelor’s degree in computer science, information systems, or a related field preferred.

Desired Qualifications

• Former military airborne communications, command post, network operations, or communications systems operator experience.
• Prior military service or experience supporting Department of Defense or U.S. Air Force customers.
• Experience supporting mission-essential communications in distributed, multi-site environments.