GSOC Communications Systems Operator

About the role

Trace Systems is seeking a Government Security Operations Center Communications Systems Operator to provide continuous operational communications support for Executive Aircraft. The operator will monitor missions, respond to communications issues, and coordinate real-time troubleshooting with airborne operators and technical teams.

Responsibilities

• Track and assist Executive Aircraft in flight when communications issues occur.
• Respond to incident calls and support communications trend-analysis efforts.
• Use approved Command and Control tools and collaboration software, including Mattermost, to support aircraft in flight.
• Support operation of Mission Communications Systems aboard C-32, C-40, and C-37 Executive Aircraft.
• Provide troubleshooting guidance to airborne Communications Systems Operators during MCS anomalies and outages.
• Monitor and assess web-based flight-monitoring tools provided by commercial SATCOM providers.
• Maintain accurate shift logs, incident records, mission status, handoff notes, and technical documentation.
• Escalate unresolved issues and coordinate with GSOC leadership, engineering, incident-response, and external support organizations.

Qualifications

• Active, in-scope US Government issued Top Secret clearance (minimum); higher-level eligibility may be required based on assigned access.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• Candidates must meet the applicable DoD 8140 qualification requirements for the assigned work role. DoD 8140 Work Role(s): 411 Technical Support Specialist, Proficiency Level: Intermediate; and may qualify through education, military training, certifications, or a combination thereof.
• Qualifying credentials include a Bachelors degree in Computer Science or Cybersecurity or Data Science or Information Systems or Information Technology or Software Engineering or completion of relevant military training.
• Qualifying certifications may include CND, GFACT, GSEC or other DoD 8140-approved certifications. Higher proficiency-level or equivalent DoD 8140-approved certifications applicable to the assigned work role may also be accepted.
• Strong verbal and written communication skills and the ability to coordinate effectively with technical and non-technical personnel.
• Ability to work in a secure DoD environment and comply with applicable Air Force, installation, and program security requirements.
• 2+ years of communications operations, command-and-control, SATCOM, network operations, help desk, or technical mission-support experience.
• Ability to monitor multiple information sources, communicate clearly during time-sensitive events, and follow operational checklists and escalation procedures.
• Ability to work assigned shifts, weekends, and federal holidays in support of 24/7/365 mission operations.

Desired qualifications

• Experience with C-32, C-40, C-37, Mission Communications Systems, executive airlift, COMSATCOM, or GSOC operations.
• Former military communications systems operator, command post, network operations, or airborne communications experience.
• Prior military service or experience supporting Department of Defense or U.S. Air Force customers.
• Experience supporting mission-essential communications in distributed, multi-site environments.

Pay

Salary Minimum: $80,000 Salary Maximum: $105,000

Benefits

Trace provides a comprehensive benefits package to eligible employees, which may include health insurance coverage, flexible spending accounts, an employee wellness program, life and disability insurance, a retirement savings plan, company holidays, and paid time off (PTO).

Schedule

Shift work, weekends, and federal holidays in support of 24/7/365 mission operations.