GSOC Support Operator

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Organize the daily operations to ensure customer expectations are met and exceeded.
• Determine the validity and impact of global crises.
• Oversee various records of communications and events.
• Support watch floor operations including setting and maintaining criteria, incident assessment, and training, validation, and escalation.
• Communicate requirements for additional software, hardware, and/or staffing modifications.
• Gather and manage information and intelligence about domestic and international events using multiple internal and external resources.
• Perform quality assurance functions to maintain the integrity of the project.
• Collaborate with the GSOC management and ensure compliance with global expectations.

Qualifications

• Associate's degree with at least one year of experience working in a GSOC environment, preferably pertaining to intelligence or military training.
• Analytical, critical thinking, and problem-solving skills.
• Organization and planning skills.
• Able to work with highly confidential information.
• Excellent verbal and written communication skills.
• Serve as a positive and effective team leader.
• Able to interact effectively at all levels of an organization and across diverse cultures.
• Results orientated.
• Able to work in a fast-paced environment under multiple deadlines and competing priorities.
• Maintain confidentiality when dealing with sensitive information.